In a nutshell…

The core of our business is helping to solve your business challenges through technology. We work to understand your company and the strategic hurdles you encounter before we look for solutions. Every sector and every business has unique constraints; so, no solution will work for everyone. 

You might approach us with a simple problem you face in your daily business. Whether it’s the frustration of tracking customer orders or the difficulties of complying with data protection regulations while maintaining a newsletter database, you need help with resource-hungry tasks.

The first thing we do is to get to know you. By understanding you and your business, we better understand the problem you face. We start recording some metrics related to the issue. These might include:

• how long a task takes;
• how many people are involved;
• how users complete a task online; 
• the extent that the current process limits your business; or 
• the value of a solution to customers.

Then we work with you to find a solution. It might mean developing a new feature for your web site. It might be a simple task, such as updating or creating a theme for your WordPress installation. Or, it might involve developing a mobile app to improve the experience of customers using mobile devices.

Whatever the solution is, we involve you throughout its development. Your input is essential to the success of the project. You give us insights into the needs of your customers and help us to prioritise work. The constant feedback loop you provide during a project helps to speed development and minimise bugs. That allows us to finish jobs more quickly and decrease your costs.

When we complete a project, we monitor the metrics we took at the start of the project. That tells us if the project has been a success and what impact it had on the problem. This information helps us understand what other improvements to make in the future. We recommend an iterative approach to achieve your goals: look at a problem, measure it, plan a solution, implement the solution, monitor progress and reassess.